| What we collect | Used for | Retention |
|---|---|---|
| Username, password hash | Account creation and login | Until you delete your account |
| Account number (NV-...) | Account identification, support | Until you delete your account |
| IP address, device type, landing page | Account protection, abuse prevention | Until you delete your account |
| Number purchase history and received codes | Providing numbers, processing refunds | Until you delete your account |
| Top-up records (amount, payment method, transaction ID) | Balance crediting, accounting | As long as needed for accounting |
| Support ticket details | Ticket reply | Until you delete your account |
| API key hash | API authentication | Until you delete the key |
1. What we collect
We collect information you enter when signing up, logging in, buying numbers, topping up or contacting us, plus records created automatically while you use the service (IP address, device type). We collect nothing else.
2. How we use it
- Account creation, login, account protection
- Providing numbers, showing received codes, automatic refunds
- Top-up confirmation, balance crediting, accounting
- Preventing abuse and excessive requests
- Support ticket reply
3. We never share it
We never sell or hand over personal data to advertisers or other companies. We provide it only to the extent required when there is a formal legal request. Crypto top-ups are public on the blockchain, so the sending wallet address and transaction record remain on the blockchain itself.
4. How we keep it safe
- Passwords and API keys are never stored in plain text, only as hashes.
- All connections are encrypted with HTTPS.
- Login is kept only with an httpOnly cookie, so browser scripts cannot read it.
- We limit login attempts and API requests to prevent brute-force attacks.
- The admin screen opens only from allowed locations.
5. Cookies
We use only one cookie to keep you logged in. No ad or tracking cookies and no third-party analytics. Clearing cookies in your browser logs you out.
6. Your rights
- Your account details, numbers, top-ups and history are always available on the member screens after you log in.
- Change your password anytime on the Account screen.
- To delete your account, please contact Support. If there is no balance and no active number, we will delete your account. Top-up records needed for accounting are kept separately from account data and only for as long as required.
7. Users under 14
NuvioSMS is not intended for anyone under 14. Accounts confirmed to be created by someone under 14 will be closed.
8. Changes
If this policy changes, we will announce it on this page first, along with the effective date.
9. Contact
For questions and requests about personal data, please log in and contact Support (support ticket).