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Refund Policy

With NuvioSMS, you only pay for numbers that receive a code. If no code arrives, the amount you paid goes back to your balance automatically. (Effective October 21, 2026)

CaseWhat you get backWhen
No code within 20 minutesFull amount paidAutomatic, as soon as time is up
Cancel yourself before a code arrivesFull amount paidInstant
Number not available right awayNot chargedRight at purchase
Numbers that received a codePayment completeNot refundable
One more code on the same numberNo extra costWithin 20 minutes
Numbers bought via APISame rules as the webAutomatic
Top-up balanceUsed for buying numbersKept as balance

1. Scope of this policy

This refund policy applies to all virtual numbers bought through the nuviosms.com website and API (handler_api), and to account balance top-ups. The web and API use the same balance and rules.

2. Automatic refund for numbers with no code

Each number lasts 20 minutes from the moment you buy it. If no verification message arrives in that time, the full amount you paid returns to your balance as soon as time is up. No request needed; it is shown as "Time up, refunded" on your My numbers screen and in History.

3. Cancel any time before a code arrives

If you change your mind after getting a number or need one from another country, cancel it right away with the Cancel button on the My numbers screen (setStatus 8 in the API) before a code arrives. The full amount returns to your balance instantly.

4. When a number is not available right away

If a number for the chosen country and service is not available at that moment, you are not charged. Your balance stays the same, so pick another country or try again shortly.

5. Numbers that received a code

A number that receives even one verification message counts as paid. You only pay for codes you receive, so even if sign-up at the service is not completed after you get the code, that number's price is not refundable. Whether a service accepts a number is decided by that service.

6. More codes on the same number

Within 20 minutes, you receive every code sent to the same number at no extra cost. Services that send two codes, like login checks, are done with one number.

7. Numbers bought via API

Numbers bought via API get the same automatic and cancellation refunds as on the web. When getStatus returns STATUS_CANCEL, the number price is already back in your balance.

8. Top-up balance and bonus

  • Your top-up balance is used to buy NuvioSMS numbers. All number refunds also return to your balance, ready for your next number.
  • The top-up bonus is added together with your top-up and is used for buying numbers.
  • Your balance and bonus stay in your account with no expiry.
  • If you need help with your remaining balance, please contact Support. We will check your account and top-up history and guide you based on your case.

9. Amount sent differs from the screen

Top-ups are confirmed automatically when you send the exact amount shown, including decimals. If a slightly different amount arrives, we confirm based on the amount received and credit it. Until then, a notice appears on the Top up screen and a new address is prepared for the same amount.

10. Sent on a different network

If you send on a network other than the one shown on the Top up screen (e.g. TRC20, BEP20), it cannot be confirmed automatically. In that case, contact Support with your top-up number (T-...) and transaction ID (TXID). We will check the blockchain record and guide you on available options.

11. Suspended accounts

If an account is suspended for breaking the usage rules, active numbers with no code are refunded normally and new purchases are blocked. Refunds may be withheld for illegal use such as fraud, spam or account takeover.

12. Contact and processing time

For refund questions, please log in and contact Support (support ticket). Tickets open for accounts with at least one credited top-up. Include your number (N-...) or top-up number (T-...) for a faster check, and get replies on the same screen.

13. Policy changes

If the refund policy changes, we will announce it on this page first, along with the effective date. Numbers and top-ups bought before the change follow the policy in effect at that time.